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Author Topic: Reactivation  (Read 18411 times)
mborgia
Astronaut
***
Posts: 106


« on: January 10, 2013, 04:04:56 PM »

Hi...

   I have just migrated to a new hard drive and found that Space Shuttle Mission 2007 is demanding a serial number and activation codes that I no longer possess after five years.  Can you provide that information please???  Let me know what additional data you might need.

   T-31 seconds and holding.  Please be advised that with APU's running, our unplanned hold capability is limited to seven minutes....

Michael
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christra
Guest
« Reply #1 on: January 11, 2013, 06:57:29 AM »

Hi...

   I have just migrated to a new hard drive and found that Space Shuttle Mission 2007 is demanding a serial number and activation codes that I no longer possess after five years.  Can you provide that information please???  Let me know what additional data you might need.

   T-31 seconds and holding.  Please be advised that with APU's running, our unplanned hold capability is limited to seven minutes....

Michael

Please read the Quickstart Manual page 11 and following. There is everything you need.
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mborgia
Astronaut
***
Posts: 106


« Reply #2 on: January 11, 2013, 10:03:17 PM »

Thanks...I'm back in orbit again thanks to your advice and some good quick service.  Looking forward to completing Shuttle maintenance down period and getting back to orbit with SSM 2
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dobova
Just joined training
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Posts: 1


« Reply #3 on: January 14, 2013, 11:27:17 AM »


I've same problem. I have serial and activation code, but they don't work. When I insert them and press enter the program quits without any message. I use Win7 64x now and when I installed SSM it was XP 32 .. may be I need to reinstall again ?
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christra
Guest
« Reply #4 on: January 14, 2013, 07:30:09 PM »

Did you read the Quickstart Manual?
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MECO
Astronaut
***
Posts: 223



« Reply #5 on: January 15, 2013, 09:41:09 AM »


I've same problem. I have serial and activation code, but they don't work. When I insert them and press enter the program quits without any message. I use Win7 64x now and when I installed SSM it was XP 32 .. may be I need to reinstall again ?


Any changes in hardware will result in a NEW unique key being generated. This will be different from the key/serial that you got in the email with the original purchase.

As Christa has said, if you've not requested this before you can contact Exciting Similuations' support (from the email address that you purchased the sim from initially if possible), provide the new key the software is now displaying and they should send you a new code back which will work.

I've used this service and its quick and easy
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SSMS2007: Complete
christra
Guest
« Reply #6 on: January 15, 2013, 09:04:16 PM »


I've same problem. I have serial and activation code, but they don't work. When I insert them and press enter the program quits without any message. I use Win7 64x now and when I installed SSM it was XP 32 .. may be I need to reinstall again ?


Any changes in hardware will result in a NEW unique key being generated. This will be different from the key/serial that you got in the email with the original purchase.

As Christa has said, if you've not requested this before you can contact Exciting Similuations' support (from the email address that you purchased the sim from initially if possible), provide the new key the software is now displaying and they should send you a new code back which will work.

I've used this service and its quick and easy
Right.
Thanks MECO!
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mborgia
Astronaut
***
Posts: 106


« Reply #7 on: January 22, 2013, 04:24:16 PM »

Ground team is agreeably quick on this.  I reported my problem one evening after hours and they had new information to me by the next morning, even though after five years I was missing some of the information they wanted.  They have it all on hand.
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simking
Mission Specialist
****
Posts: 259


Current Mission STS-41C


WWW
« Reply #8 on: November 17, 2013, 02:57:09 PM »

I tried emailing them(exciting simulations) and the email address it says to mail issues with it says its an invalid email address when I try to email them..help?
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Completed..STS 1,8,23,26,27,31,32,47,88
MECO
Astronaut
***
Posts: 223



« Reply #9 on: November 17, 2013, 05:25:07 PM »

SUPPORT@space-shuttle-mission.com?
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SSMS2007: Complete
phil_ciborowski
Just joined training
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Posts: 2


« Reply #10 on: November 22, 2013, 12:48:17 AM »

SO... what do I do... i had a hard drive crash- and i dont have the invoice number anymore. I purchased the game, have only the stuff that was saved onto a CD as backup...

I do have : The License Name, my old PC ID,  Software Serial Number and the old Activation Code.


am I now stuck buying this game again? or is there hope?
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MECO
Astronaut
***
Posts: 223



« Reply #11 on: November 22, 2013, 07:12:43 AM »

Email the above address and they should be able to sort you out...
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SSMS2007: Complete
Moonwalker
Shuttle Pilot
*****
Posts: 936


« Reply #12 on: November 24, 2013, 10:50:49 AM »

Reactivation always was a pain. As soon as one formats the hard drive you get into trouble. And the number of activations also is limited, sadly. Last time I lost my activation was when my USB stick quit working.

The activation of SSM is a safe thing for Exciting Simulations in terms of priacy. But it can become a pain for the user easily, especially if one updates hardware on a regular basis.
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phil_ciborowski
Just joined training
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Posts: 2


« Reply #13 on: November 26, 2013, 12:29:24 AM »

I agree- thankfully they were able to help..

kinda funny that ive had the game so long, and that was my first post!
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christra
Guest
« Reply #14 on: November 26, 2013, 07:01:36 AM »

Use a thumb-drive for the next installation. In case any other hardware needs a replacement or even the whole PC, your installation is still valid.
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