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On Orbit => Space Shuttle Mission Simulator (tm) => Topic started by: alike on April 25, 2016, 05:58:57 PM

Title: Reactivation
Post by: alike on April 25, 2016, 05:58:57 PM

Anyone know if they still respond to reactivation requests done via email?

I sent a request a few days ago, but no response so far...

Title: Re: Reactivation
Post by: MECO on April 28, 2016, 12:20:19 PM

I reactivated mine via email support relatively recently. They were pretty quick at getting back

MECO

Title: Re: Reactivation
Post by: Admin on April 28, 2016, 08:41:38 PM

Mail about reactivation is checked at least once a day.
So depending on wich part of the world you live in it will never take more then 24 hours to get a new key.
The correct address is support@space-shuttle-mission.com (http://support@space-shuttle-mission.com).
A couple of years ago Alex had additional mail support@excitingsim.com or newkey@excitingsim.com.
Reactivation requests mailed at the old addresses usually makes it to our support sooner or later, but not as fast as if you use the correct address.   

Title: Re: Reactivation
Post by: Tiberion on May 29, 2016, 07:46:28 AM

Thanks Admin.  Had given up on the game after not being able to get it to work under my last windows 7 install.  On a whim today I downloaded the Demo on Windows 10 64bit, and holy hell it worked, so this post made it quick and easy to find the activation request e-mail.

Title: Re: Reactivation
Post by: simking on January 15, 2018, 10:47:19 AM

I sent a email hopefully i hear back new system looking forward to getting back in orbit.